J&T Express – My Review for their service

Some of you might aware that there is a new courier service company just started their business in August 2018 – J&T Express. J&T Express claims that they operate 365 days a year, and with that reason, I signed up a VIP account with them, even their charges is much higher than other courier company.

For the past 2 months, I have shipped out around 50 parcels through their service. So far, everything in order. But, I realized that they always failed to deliver my parcel on Weekend and Public Holiday. I kind of disappointed with that, was hoping my customer will receive their parcel on Weekend or Public Holiday. Although none of the courier service company work on Weekend and Public Holiday, but this is the main reason i sign up with J&T Express. Not to mention that, their charges is higher than other courier company.

But i do find some great thing about their “Operating 365 days a year” service. That for 1 case, my customer placed an urgent order and need it ASAP, and it was on a Sunday morning. I called the J&T Express branch that near my house, and found out that as long as i hand over my parcel to their counter before 4pm, my parcel will be sent to their HQ processing center on that day. That means that, my parcel will highly shipped out by tomorrow, and most likely, my customer will get it on Monday. And guess that? My customer whatsapp me with a picture of my parcel with a quote “Thanks for the fast shipping service!”.

Another thing that I like J&T express so much is, a dedicated account manager and their helpful staff in the branch. Whenever I need help, i can just call or whatsapp them directly. Not like the rest of the courier company, where i have to call their general helpline if i need any assistance.

Lastly, I managed to take the photo the J&T Express walk in rate. But the image is kind of blurry, so I have to redo it in Excel. You can get the J&T Express Walk in Rate by clicking the link : J&T express Price List